Frequently Asked Questions
How do I track my order?
Once an order is processed by customers, Fashion Dwar sends a message to customers with the tracking information. They can check the tracking number a few minutes after receiving the notification.
What are the payment methods accepted by Fashion Dwar?
Fashion Dwar accepts the following payment methods: Credit/Debit Cards (Visa, MasterCard, American Express), PayPal, Google Pay, and Bank Transfers. If you have any further questions or need assistance with your payment, please don't hesitate to contact our customer service team.
Do you Ship Internationally?
Yes, Fashion Dwar offers delivery via UPS using their express shipping service, which ensures that products are delivered within 4-6 days. This expedited shipping option is designed to provide our customers with quick and reliable delivery for their orders.
Custom Duty: In international orders custom duty/charges may be applicable as per country of import’s custom department
What sizes are available?
Fashion Dwar offers a wide range of products catering to various sizes, from Small to XL. This ensures that our customers can find the perfect fit for their needs, whether they prefer a more tailored or relaxed style.
How do I know my size?
Fashion Dwar provides a size chart for each product. We recommend consulting the size chart before making a purchase to ensure a proper fit and minimize the need for returns.
What is the returns and exchanges policy at Fashion Dwar?
As part of our policy, FashionDwar® does not provide refunds or returns on sold products. However, customers can exchange FashionDwar® pieces for a different size, subject to terms and conditions. A credit note will be issued if the desired size is out of stock. For products eligible for size exchange (excluding sale items), please contact us at [email protected] within 15 days of delivery to initiate the exchange process.
Can I cancel my order once it has been placed?
Prepaid orders are not eligible for cancellation.You can cancel your Cash on Delivery order within 24 hours of order. write to us at [email protected] to request a cancellation.
All international orders are final sale; refunds, returns, or exchanges are not eligible.
Do you offer customisation?
Fashion Dwar does not provide customization options for orders. Our products are available in standard sizes for purchase.
How do I know my order has been confirmed?
After a customer places an order with Fashion Dwar, you will receive a notification via email or WhatsApp confirming that your order has been successfully placed. Additionally, you will receive another message after the order has been dispatched, and later, you will receive a message requesting product feedback. We strive to keep our customers updated throughout their order process.
How long will it take to receive my order?
In India, orders are delivered in approximately 3-4 days, while orders to outside countries are typically delivered in approximately 4-5 days. For optimal service, we exclusively prefer express delivery through a connected shipping company.
Do you accept Cash on Delivery?
Yes, Fashion Dwar offers Cash On Delivery to customers. However, if you choose prepaid mode while placing your order, you will receive an additional 5% discount on the order value.
How do I redeem a promotional code?
Fashion Dwar offers multiple discount offers that you can apply during checkout. Currently, we have two discounts available: the "SUNSHINE25" code offers an additional 25% off on all orders, and the "SALES30" code provides a flat 30% discount on orders over 9999. Please use these codes at checkout.
I just cancelled my order. When will I receive my refund?
After receiving confirmation of the dispatched product or order by Fashion Dwar, the refund amount is processed and delivered to the customer's account the next day. While we primarily offer exchanges for returned products, in rare situations, a refund for the product amount may also be possible.
Do you charge an additional fee for COD (Cash On Delivery) orders?
No, Fashion Dwar does not charge an additional fee for Cash On Delivery (COD) orders. Please note, COD orders are available only for India and not for international orders.